Shipping & Returns
So you decided you want to give us a try and order some items. We want to make that as easy as possible for you. We give you two great ways to buy all the items you want:
1. Use our cool shopping cart. You never used a shopping cart before? Give it a try, it's easy. It guides you step by step through the process. It is on a secure server so that you can feel safe in sending your information to us. Just use your VISA, Mastercard, American Express or Discover. Please note that your card will be charged at the time the order is placed.
2. Have questions, or just don't trust sending your credit card information over the secure server? Give us a call and we would be happy to chat with you. If you're looking at a particular item on our website, please mention the product id number for faster service.
SHIPPING TIMES WILL VARY.
Most items will be shipped in 3 to 10 days. Some items are not held in store stock. The reason we do this is to give you the fantastic prices that you see on the site. The trade-off for the great prices may be a short wait for some items. Then again, maybe they will be shipped that day. We will do the best we can. If an item is backordered for more than 10 days, we will contact you with an expected shipping date. You can either choose to wait and ship your order complete, or ship what we have now and send your backorder with no additional shipping charge when it's back in stock.
If you choose to have an order expedited, the order must be received by us no later than 12:00PM EST for it to be processed that day. Please include a comment to let us know the date you need to receive your order. We will contact you with the expedited shipping charges. We will not ship your order until we receive your authorization for the additional charges.
Domestic shipping rates are based on the dollar amount of your sale. Please see our Domestic Shipping chart. All products shipped to Alaska and Hawaii, as well as international orders, will be shipped as FOB. This means that you pay actual shipping costs rather than our standard rates. FOB charges will not show at the time of order. We will e-mail you the FOB shipping cost for your approval. If you contact us to approve the shipping amount, we will charge the same credit card you used to place your order. If you do not wish to approve the shipping amount, you may cancel the order and receive a full refund to your credit card. We will not ship your order until we receive your authorization for the FOB charges.
DOMESTIC SHIPPING RATES
International shipping rates are based on the country in the delivery address. The Domestic Shipping chart does not apply to international shipments. The international shipping cost will show when you are placing your order. If the entire order does not fit inside one standard size box, we will ship additional boxes for $18.00 each. In that case, we will e-mail you for approval of the extra charge. If you are an international customer, please be sure to check your e-mail after your order is placed. If it does not fit into one box, we will not ship until we receive your authorization for the additional charges.
"Free Shipping on orders over $100" Promotion
When this promotion is in effect, no shipping charges will be added to your order if the pre-tax total exceeds $100, except if the shipping destination is outside of the continental United States.
RETURNS - EXCHANGES - DISCREPANCIES
Items purchased during special sales and may be exchanged for like items and the special pricing will be applied to the exchange items. Non-like exchanges will not carry over the special pricing (you cannot exchange boots at 20% off for a bridle and get the 20% off. The bridle will be the regular price).
DVDs and CDs are not returnable once they are opened. Only if the disk itself is damaged will it be exchanged for the same item.
Saddles - Returns & Exchanges -
YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER!
Saddles may be returned or exchanged within 3 days of receipt of saddle, but only if they are in NEW, UNUSED condition, may not been ridden in, no wear marks may be visible. All return or exchange shipping charges are at your expense. If saddle shows any signs of usage, wear on flap, scratches, wear on billets, you will automatically be charged a minimum of 10% and up to 50% of the saddle's value. Since we ship the saddles to you for free, if you return a saddle to us for credit to your card, you will be charged $25.00 for the initial shipping of your order. If you exchange a saddle to a different size or any other saddle, you will be charged the exchange shipping costs.
Please inspect your items and try them on (if applicable) immediately upon receipt. Shortages or discrepancies (stuff in box does not match stuff listed on sales receipt in box) must be reported within ten days of your receiving the shipment. Shipping on return items and exchanges are at your expense. We will charge the standard shipping amount to the same credit card you used to place your order.
To Return Items:
Include a copy of your receipt with reason for return and exchange information clearly stated on the front, send to:
Horse Tack Company
116 King Court
New Holland, PA 17557
At Horse Tack Co., we strive to offer our loyal followers a wide variety of products at fantastically wonderful prices. Straightforward and simple return policies are one of the many ways we maintain our great pricing policy. Thank you for your help in keeping your prices so low.